Spa and beauty services
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SMEBooking Automation

Spa Booking Automation: from manual back-and-forth to confirmed appointments in one DM flow

End-to-end
Fully automated booking flow
Zero
Manual back-and-forth steps
The problem

Booking a spa appointment took 5–7 DMs and still sometimes fell through

The client's booking process was: client DMs → staff replies with prices → client asks about availability → staff checks manually → staff confirms or suggests another time → client confirms → staff adds to calendar. Each booking required 5–7 message exchanges, often spread over hours or days. Bookings fell through when staff were busy and replies were delayed.

What we built

A SendPulse chatbot integrated with Google Apps Script and Calendar

✓
SendPulse Instagram chatbot — handles the full inquiry and selection flow, presenting services, prices, and available slots in a structured conversation.
✓
Google Apps Script middleware — connects chatbot responses to the calendar and logs, handling the logic between platforms.
✓
Google Calendar integration — slot selection writes directly to the calendar, with automatic conflict checking. Confirmation returns to the DM conversation.
The result

The entire booking flow happens in one conversation — no staff required

A client DMs. The chatbot presents services and availability. The client selects. The appointment is confirmed and logged. The staff member sees a confirmed calendar entry — not an inbox full of unresolved conversations. The process that took 5–7 messages over hours now completes in one flow in under two minutes.

Similar booking challenges?

We've done this for beauty and spa clients. Let's talk about your specific workflow.

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